Effective Date: 01/01/2025
Last Updated: 08/03/2026
These Terms and Conditions (“Terms”) govern your access to and use of the Octia Corporation website and, unless superseded by a separate written agreement, your purchase or use of services provided by Octia Corporation (“Octia,” “we,” “us,” or “our”).
By accessing our website, contacting us, submitting a form, requesting support, or using our services, you agree to these Terms.
1. Company Information
Octia is an IT services company offering services such as network setup and maintenance, IT support, cloud services and data management, cybersecurity-related support, backup and recovery, and remote or on-site assistance for business clients.
Contact details listed on the website include 713-871-0842, info@octia.com, and locations in Houston, Texas and Denver, Colorado.
2. Use of the Website
You may use the website only for lawful purposes and in accordance with these Terms. You agree not to:
- use the website in any way that violates applicable law or regulation;
- interfere with or disrupt the website, servers, or networks;
- attempt unauthorized access to systems, accounts, or data;
- upload malicious code, spam, or harmful content;
- scrape, copy, or exploit website content for competitive or unlawful purposes;
- misrepresent your identity or affiliation when contacting us.
We may suspend or restrict access to the website at any time for maintenance, security, legal, or operational reasons.
3. Quotes, Proposals, and Service Agreements
Information on the website is for general informational purposes only and does not constitute a binding offer unless expressly stated otherwise.
Any services provided by Octia may be subject to a separate proposal, statement of work, managed services agreement, support agreement, master services agreement, purchase order, or other written contract. If a separate signed agreement exists, that agreement will control in the event of a conflict with these Terms.
4. Scope of Services
Octia may provide services including consultation, support, network design and implementation, cloud-related services, data management, backup and recovery, cybersecurity support, troubleshooting, monitoring, and related professional services.
Service availability, response times, support levels, deliverables, and project timelines may vary depending on the specific engagement. The website states technical support hours of Monday through Friday, 9 am to 5 pm CST, with emergency support availability during additional stated hours. Unless expressly agreed in writing, published support hours do not create a guaranteed service-level commitment.
5. Client Responsibilities
If you are a client or prospective client, you agree to:
- provide accurate and complete information;
- maintain current backups unless backup services are expressly included in your agreement;
- obtain and maintain licenses, permissions, and consents necessary for Octia to perform services;
- ensure that your systems, users, and environments comply with applicable laws and vendor requirements;
- designate authorized contacts for approvals and instructions;
- promptly cooperate with reasonable requests for access, information, and decisions;
- notify Octia of regulated, confidential, or highly sensitive environments, including healthcare, financial, legal, government, or export-controlled data.
You are responsible for the legality, accuracy, and integrity of the data and content in your systems, except to the extent caused directly by Octia’s breach of a written agreement.
6. Remote Access and Support Authorization
If you request support, troubleshooting, or maintenance, you authorize Octia to access relevant systems, devices, networks, and accounts as reasonably necessary to perform the requested services, including through remote support or screen-sharing tools.
You represent that you have authority to grant such access. Octia is not responsible for delays or issues caused by incomplete permissions, inaccurate information, third-party restrictions, unsupported environments, or vendor outages.
7. Acceptable Use of Services
You may not use Octia’s services or infrastructure support in connection with unlawful activity, harassment, fraud, intellectual property infringement, unauthorized access, malware deployment, denial-of-service activity, or other abusive conduct.
Octia may refuse, suspend, or terminate services if it reasonably believes a client is using services in violation of law, contract, or security requirements.
8. Fees and Payment
Fees, billing schedules, reimbursable expenses, taxes, and payment terms will be set out in the applicable quote, proposal, invoice, or written agreement. Unless otherwise agreed:
- invoices are due within the period stated on the invoice;
- late payments may incur interest or late charges to the extent permitted by law;
- client is responsible for applicable taxes, excluding taxes based on Octia’s net income;
- Octia may suspend services for overdue amounts after reasonable notice.
9. Intellectual Property
All content on the website, including text, branding, graphics, layout, and materials created by Octia, is owned by Octia or its licensors and is protected by applicable intellectual property laws.
Unless otherwise agreed in writing:
- Octia retains ownership of its pre-existing tools, methods, templates, know-how, scripts, documentation, and general methodologies;
- client retains ownership of its own data, systems, and pre-existing materials;
- upon full payment, client receives a limited license to use deliverables specifically created for it for its internal business purposes, subject to any third-party license restrictions.
10. Confidentiality
Each party may receive confidential information from the other. Each party agrees to use the other’s confidential information only as needed to perform or receive services and to protect it using reasonable care.
Confidential information does not include information that is publicly available without breach, already known without restriction, independently developed, or lawfully received from a third party without confidentiality obligations.
If the parties have a separate nondisclosure agreement, that agreement will govern confidentiality issues to the extent it applies.
11. Data Protection
Octia will handle personal information in accordance with its Privacy Policy and any applicable data protection addendum or service agreement.
If Octia processes personal data on behalf of a client, the client is responsible for providing all required notices, obtaining required consents, defining lawful processing instructions, and determining whether additional contractual terms are needed for regulated data.
12. Warranties Disclaimer
The website and its content are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, Octia disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.
Octia does not warrant that the website will be uninterrupted, error-free, secure, or free from harmful components, or that all issues can be corrected.
Professional services are provided using reasonable skill and care consistent with ordinary industry standards, but no specific business result, security outcome, uptime level, or regulatory outcome is guaranteed unless expressly stated in a written agreement.
13. Limitation of Liability
To the maximum extent permitted by law, Octia will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill, even if advised of the possibility of such damages.
To the maximum extent permitted by law, Octia’s total cumulative liability arising out of or related to the website, these Terms, or any services not governed by a separate written liability provision will not exceed the amount paid by the client to Octia for the specific services giving rise to the claim during the three (3) months preceding the event giving rise to liability. If no fees were paid, Octia’s liability will not exceed USD 100.
Some jurisdictions do not allow certain limitations, so portions of this section may not apply in all cases.
14. Indemnification
You agree to defend, indemnify, and hold harmless Octia and its officers, employees, contractors, and affiliates from and against claims, liabilities, damages, losses, and expenses arising out of:
- your misuse of the website or services;
- your violation of these Terms;
- your violation of applicable law or third-party rights;
- your data, content, systems, or instructions;
- your failure to obtain required permissions, consents, or licenses.
15. Third-Party Products and Services
Octia may recommend, resell, configure, integrate, or support third-party hardware, software, cloud platforms, telecom services, or security tools. Unless expressly stated in writing, Octia is not the manufacturer or original provider of those products and does not assume responsibility for third-party failures, outages, licensing changes, discontinuations, or security defects.
Your use of third-party products may also be subject to separate vendor terms and privacy policies.
16. Suspension and Termination
We may suspend or terminate website access or services, in whole or in part, if:
- you breach these Terms or a service agreement;
- payment is overdue;
- continued performance would create legal, security, or reputational risk;
- required cooperation, access, or approvals are not provided;
- we are required to do so by law or a third-party provider.
Upon termination, your right to use the website or affected services ceases immediately, but provisions that by their nature should survive termination will survive, including those concerning payment, confidentiality, disclaimers, liability limitations, and dispute resolution.
17. Governing Law
These Terms will be governed by the laws of the State of Texas, without regard to conflict-of-law principles, unless a separate written agreement specifies otherwise.
Any dispute arising under these Terms shall be brought in the state or federal courts located in Harris County, Texas, and each party consents to the jurisdiction and venue of those courts, unless otherwise agreed in writing.
18. Changes to These Terms
We may revise these Terms from time to time. Updated Terms will be posted on the website with a revised effective date. Your continued use of the website or services after updated Terms are posted constitutes acceptance of the revised Terms, unless applicable law requires additional notice or consent.
19. Contact Information
Questions regarding these Terms may be sent to:
Octia Corporation
Email: info@octia.com
Phone: 713-871-0842