Effective Date: 01/01/2025
Last Updated: 08/03/2026
Octia Corporation (“Octia,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect through our website, communications, support channels, and the IT services we provide.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request support, or engage us for managed IT, consulting, cloud, cybersecurity, network, backup, recovery, or related technology services.
1. Who We Are
Octia Corporation is an IT services and consulting company that provides services such as network setup and maintenance, IT support, cloud services and data management, cybersecurity-related support, data backup and recovery, and remote or on-site technical assistance for business clients.
You may contact us at:
Octia Corporation
Email: info@octia.com
Phone: 713-871-0842
Locations: Houston, Texas and Denver, Colorado
2. Information We Collect
We may collect the following categories of information:
Information you provide directly. This includes your name, email address, phone number, company name, job title, message content, and any other information you submit through our contact form, email, phone calls, support requests, or other communications. The website contact form specifically requests name, email, phone number, and message details.
Support and service information. If you request technical support, we may collect information needed to diagnose and resolve issues, such as device details, system logs, network information, screenshots, ticket records, or information visible during a remote support or screen-sharing session. Octia publicly offers support by phone and remote session tools.
Client business information. When delivering services to business customers, we may receive information about the customer’s IT systems, infrastructure, users, devices, cloud environments, backups, and operational needs.
Website usage data. We may automatically collect limited technical information when you visit our website, such as IP address, browser type, device type, operating system, referring URLs, pages viewed, and approximate location derived from IP address. We may use server logs, cookies, or similar technologies to operate, secure, and improve the website.
Cookies and similar technologies. We may use cookies or similar technologies to support site functionality, remember preferences, measure traffic, prevent abuse, and improve user experience. Where required by law, we will request consent before using non-essential cookies.
3. How We Use Information
We may use personal information to:
- respond to inquiries and provide requested information;
- communicate with prospective, current, and former clients;
- provide IT consulting, managed services, remote support, cybersecurity assistance, cloud services, backup and recovery, and other requested services;
- schedule consultations, support calls, or on-site visits;
- open, manage, and close support tickets;
- monitor, maintain, secure, and improve our website, systems, and services;
- send service-related notices, technical alerts, updates, invoices, and administrative messages;
- send marketing or business development communications where permitted by law;
- comply with legal obligations, enforce our agreements, and protect rights, security, and property;
- investigate fraud, misuse, security events, or policy violations.
The website states that users who submit the contact form agree to receive email communication from Octia when the form is submitted.
4. Legal Bases for Processing
Where applicable under laws such as the GDPR or UK GDPR, we process personal information on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating, securing, and improving our business and services.
5. When We Act as Controller vs. Service Provider/Processor
When you visit our website, contact us directly, or engage with us for sales or account management, Octia generally acts as the controller of your personal information.
When Octia provides IT services to a business customer and processes data on that customer’s behalf, Octia may act as a service provider or processor, and the customer remains responsible for the underlying personal data in its systems. In those cases, Octia processes such information according to the customer’s instructions, the applicable service agreement, and applicable law.
6. How We Share Information
We do not sell personal information in the ordinary meaning of that term.
We may share information with:
Service providers and subcontractors. We may use third parties that help us operate our website, deliver support, host systems, provide cloud infrastructure, enable remote support, process payments, manage communications, or provide security and analytics services.
Business clients and authorized representatives. When you interact with us on behalf of your employer or company, we may share relevant information with that organization.
Professional advisors. We may share information with lawyers, accountants, auditors, insurers, or other advisors where reasonably necessary.
Legal or safety recipients. We may disclose information if required by law, subpoena, court order, regulation, or lawful government request, or where we believe disclosure is necessary to protect rights, property, safety, systems, or users.
Corporate transaction participants. Information may be shared in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality protections.
7. Remote Support and Access to Client Systems
If you request technical assistance, Octia may access your systems, devices, accounts, files, networks, or cloud environments to diagnose and resolve issues. This may occur through remote access or screen-sharing tools, including tools linked through Octia’s support process.
By requesting support, you represent that you are authorized to grant such access and instruct us to use that access solely as reasonably necessary to provide the requested services, subject to any separate service agreement. You are responsible for informing us of any sensitive, regulated, or restricted data environments before support begins.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide services and support;
- maintain business and tax records;
- resolve disputes;
- enforce agreements;
- comply with legal obligations;
- preserve security and audit trails.
Retention periods may vary depending on the nature of the information, the sensitivity of the data, contractual commitments, and legal requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, objection to, or portability of your personal information. You may also have the right to withdraw consent where processing is based on consent.
You may opt out of non-essential marketing emails by using the unsubscribe link in those emails or by contacting us at info@octia.com.
If you are a client end user whose information we process on behalf of one of our business customers, you should direct your request to that customer first. We will assist as appropriate and as required by law.
11. U.S. State Privacy Notice
If you are a resident of a U.S. state with an applicable privacy law, such as California, Colorado, Connecticut, Virginia, Texas, Oregon, Montana, Delaware, New Jersey, Iowa, Utah, Nebraska, or others, you may have specific rights regarding your personal information. Those rights may include the right to know, access, correct, delete, and opt out of certain processing activities.
Octia does not sell personal information for money. If we engage in targeted advertising or other regulated data sharing in the future, we will provide any disclosures and opt-out mechanisms required by applicable law.
To exercise applicable rights, contact us using the information in the “Contact Us” section below.
12. International Data Transfers
If you access our website or use our services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate. Where required, we will use appropriate safeguards for international transfers.
13. Children’s Privacy
Our website and services are intended for business and professional use and are not directed to children under 13. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
14. Third-Party Links and Services
Our website may include links to third-party websites, tools, or support platforms. This may include remote support or other third-party systems used during service delivery. We are not responsible for the privacy, security, or content practices of third-party services, and you should review their policies separately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date. If changes are material, we may also provide additional notice where appropriate.
16. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Octia Corporation
Email: info@octia.com
Phone: 713-871-0842
Locations: Houston, TX and Denver, CO