How to clear MS Teams cache

When some feature in MS Teams doesn’t work right and you have exhausted most troubleshooting steps, it’s possible that the MS Teams Cache has become corrupted.  On a Windows PC, you can delete the MS Teams cache and when Teams starts again, a fresh copy of the cache will be created. 

Follow the instructions below to delete and recreate a fresh cache:

Old Teams

1. Exit of the Microsoft Teams Desktop App.

2. Right-click on the Teams icon in your system tray and click Quit. 

3. Open File Explorer and in the address bar copy and paste the following location: %appdata%\Microsoft\Teams.

4. Delete all files and folders in that Directory.

5. Open MS Teams and you will see a fresh cache created in the %appdata%\Microsoft\Teams folder. 

New Teams

1. Exit of the Microsoft Teams Desktop App.

2. Right-click on the Teams icon in your system tray and click Quit. 

3. Open File Explorer and in the address bar copy and paste the following location:  

C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe. 

4. Delete all files and folders in that Directory.

5. Open MS Teams and you will see a fresh cache created in the  

“C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe” folder.